FAQ

Can I cancel my order?

Yanzy skincare cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.
If you need to update your address or cancel an order, email yanzyskincare@gmail.com Our customer service team will do their best to stop the order, however, this is not guaranteed.


Can I return my purchase?
Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 15 day returns for all product except for lip balms. Please email yanzyskincare@gmail.com and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.


My order arrived with something missing/incorrect/ damaged.
If your package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at yanzyskincare@gmail.com. Please include photos of your packing slip and any damage.


Is Yanzy skincare vegan?
With the exception of our honey, Yanzy skincare is vegan-friendly. Our ingredients are plant based and we do not use animal-derived ingredients.